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Refund Policy

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At AbleFinder, we are committed to creating a trustworthy, respectful, and fair experience for all users — participants, providers, and partners alike. This Refund Policy outlines the terms under which refunds may be requested or issued.
 

1. General Policy

AbleFinder does not currently process payments directly between participants and providers through the platform. Any service agreements, payments, or cancellations are managed independently between the parties involved. We encourage open communication and respectful resolution between users if a disagreement arises.

If you have concerns about a provider or experience arranged through AbleFinder, please reach out to us at info@ablefinder.net.au so we can offer support and guidance.
 

2. Refunds for Platform Services (When Applicable)

For all AbleFinder subscriptions the following will apply:

  • Change of Mind: Refunds will generally not be provided for change of mind or unused services.

  • Technical Issues: If a technical problem on our end prevents you from accessing a paid feature, we’ll investigate and offer a refund or credit where appropriate.

  • Billing Errors: If you believe you were charged in error, please contact us within 14 days of the charge for review.
     

All refund requests will be considered in good faith and handled with fairness and understanding.
 

3. How to Request a Refund

To request a refund related to any platform-paid feature (if applicable), please email us at:

📧 info@ablefinder.net.au
Include:

  • Your full name and email address

  • The date of the transaction

  • A brief explanation of the issue

We aim to respond within 5 business days.
 

4. Support and Dispute Resolution

While we don’t mediate private transactions between participants and providers, we are here to support and protect our community. If a provider violates our terms, fails to show up, or behaves in a way that undermines trust, please let us know.

We take feedback seriously and may take further action, including account review, to maintain the safety of our space.
 

5. Policy Updates

This Refund Policy may be updated as AbleFinder evolves. All changes will be published on this page. Your continued use of the platform implies acceptance of the most current version.
 

Thank you for being part of the AbleFinder community. We're here to support you every step of the way.

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